SHIPPING | RETURNS

SHIPPING | RETURNS

Shipping fee

All orders placed before 2pm will be dispatched the same working day. Once shipped, your order should arrive within the approximate timeframes of:

Serbia:

Standard (1-3 working days) - 400-600RSD

Europe:

International standard (10-15 working days) - €10.00

Rest of the World:

International standard (10-15 working days) - €15.00


Please note that Zero Roses is not responsible for any customs or import charges for orders outside the EU

International Standard Shipping can only be offered for items weighing up to 2kg


Customs duties and taxes / Import charges

All orders to European Member States are sent via DDP service (Duty Paid Paid) Orders with a total value over €50 (including delivery) may incur additional duties, which will be collected on departure depending on your destination country.


Any non-EU orders refused by the customer due to customs duties will not be subject to refunds.

Return

Items purchased on zeroroses.com are eligible for a refund or exchange within 14 days of delivery.

All items must be unworn in their original condition, with all original tags and packaging intact in order to be returned. You have a legal duty to take reasonable care of the products while they are in your possession.

We recommend that you return the products in their original packaging to ensure the necessary protection during transport. We also recommend that returned goods are sent via insured, trackable delivery for your protection.

Please note that returns are currently not free and it is the full responsibility of the customer to pay for the return of any item purchased from us. Please also note that we are not responsible for items lost or damaged in transit and we strongly recommend that all returns are sent via recorded delivery.

Substitution

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are unable to reserve or guarantee stock in advance. Replacements are sent to you free of charge. If you are interested in a different color or style, or if the product page states that the product is out of stock, please register your return request for a refund and simply purchase the new pieces separately at zeroroses.com.

Refunds

All returns sent back within 14 days will be returned to the original payment method. Please note that in case of written notification and proof of return to zero roses within 14 days of arrival, we will issue a refund on the 14th day at the latest. In the event that we have not received written proof of return, we allow 30 days to issue a refund.



To make a return, please complete our returns form here


Return Address:

Zero Roses d.o.o. - return

Belo Vrelo 67, Belgrade

+381 65 373 373 4